- Why we are able to process your information
- What purpose we are processing it for
- How long we store it for
- Whether there are other recipients of your personal information
About Family Lives
Family Lives is the data controller for the personal information we process unless otherwise stated.
Family Lives is a national charity. We hold and process information about our service users for various purposes. For example, to ensure our services are responsive to needs and to report to our commissioners and funders, to enable correspondence and communications, and for safeguarding purposes.
Family Lives, 15-17 The Broadway, Hatfield, Hertfordshire, AL9 5HZ
Tel: 020 7553 3080.
Family Lives is registered with the Information Commissioner’s Office as a Data Controller under number Z489744X.
Family Lives is registered as a company limited by guarantee in England and Wales No. 3817762 and a registered charity No.1077722.
Using the website
Legal basis for processing data: The legal basis we rely on to process your personal data is Article 6(1)(f) of the GDPR, which allows us to process personal data when it’s necessary for the purposes of the legitimate interests of the Data Controller. The purpose for implementing all of the below on our websites is to maintain and monitor the performance of our websites and to constantly look to improve the site and the services we offer to our users.
Analytics: When you visit our website we use analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone.
If we do collect personal data through our website, we’ll be upfront about this. We’ll make it clear when we collect personal information and we’ll explain what we intend to do with it.
What are cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Some of these cookies are essential, while others help us to improve your experience by providing insights into how our website is being used.
What information do our cookies collect?
Cookies enable us to estimate our audience size and usage pattern and to speed up your searches. We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our funders. This is statistical information about user actions and patterns and does not identify any individual.
What cookies do we use?
Necessary Cookies – Necessary cookies enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Analytical Cookies – Analytical cookies help us to improve our website by collecting and reporting information on its usage.
Links to other websites
If you contact us through the website
Why we process your data: We will only process your data in order to respond to your query (if applicable).
Legal basis for processing data: We process your data under the basis of ‘legitimate interests’.
Applying for membership to the PPA
Why we process your data: In order to process your membership application, we have to process the personal data you provide to us when you submit your application.
Legal basis for processing data: We ask for your consent to process your personal data when you apply for membership of the PPA.
How data may be shared: When you apply for membership to the PPA, your data may be shared with other members of the PPA steering group in order to process your application.
How we store your data
Family Lives and the PPA may use third-party vendors to process your membership application, carry out the business of the PPA or provide services to you, such as newsletters, events and other online platforms.
How long we store your data for
We will only store your data for long as is necessary to provide you with the relevant service, e.g. membership of the PPA.
Your rights to your data
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information. You can find more information about this on the Information Commissioner’s Office website.
Accessing your data: You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
Correcting your data: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
Erasing your data: You have the right to ask us to erase your personal information in certain circumstances.
Restricting processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
Object to processing: You have the right to object to processing if we have processed your information because it is in our legitimate interests.
Data portability: This only applies to the information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent.
You have a right to access data that Family Lives holds about you (personal data) and be given access to your information within 30 days of the request in accordance with the Data Protection Act 2018 and the General Data Protection Regulations. You can request your personal information by email to firstname.lastname@example.org or by writing to: Data Controller, Family Lives, 15-17 The Broadway, Hatfield, Hertfordshire, AL9 5HZ.
There is no charge for this. It will help us to find your information if you can tell us something about the nature of your contact with us e.g. which service, your geographic area. We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You may be asked to provide proof of your identity.
Your right to complain
If you have a complaint about the way we process your data, you have the right to complain to the Information Commissioner’s Office. Please see the ICO website for more information.
Changes to this privacy notice
We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.
Last updated – January 2021